Cloud Telephony
Cloud telephony is a technology that moves your business phone system to the cloud. It is a smart way to streamline your interactions and fortify your communications without compromising the quality.
BrainPower Technologies provide cloud telephony services at a competitive price. We strengthen and simplify your communication processes, making them more secure. Our new- age business communication model is powered by cloud IVR and the latest technologies and encompasses various features that automate your call handling process.
The features of our cloud telephony services include:
Call tracking
With our cloud telephony, keep a real-time and efficient tab on the incoming calls at your business number.
Call recording
You can even record and store your customer calls with our solution for training purposes. But let the customers know that the call will be recorded.
CRM integration
We can integrate our phone system with your existing CRM and get all your callers’ data in one place.
Live panel
We offer a comprehensive live dashboard to monitor all your business call-related activities.
Call reports
With our cloud telephony services, you get detailed reports of your customer calls through SMS and email. You can also download the reports.
IVR solution
Route your call to the concerned agent according to the callers’ input in the IVR menu.